Shipping policy
Last updated: March 1, 2026
Thank you for shopping with Richmondhealthshop. Below you will find important information regarding our shipping process.
⸻
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
After your order is processed, you will receive a confirmation email with tracking information once your package has shipped.
During high-volume periods (holidays, promotions, product launches), processing times may extend to 3–5 business days.
⸻
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
United States
• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Free Shipping: Available on all orders
International Shipping (if applicable)
• Delivery time: 7–21 business days (varies by destination)
• Customers are responsible for any customs duties or import taxes
Delivery times are estimates and not guaranteed.
⸻
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
If you do not receive tracking information within 3 business days, please contact us at:
📧 Richmondhealthshop@gmail.com
⸻
Delayed or Lost Packages
While we work with reliable carriers, shipping delays may occur due to:
• Carrier delays
• Weather conditions
• Customs processing
• Incorrect shipping information provided
If your tracking shows delivered but you have not received your package, please:
1. Check with neighbors or building management
2. Contact the shipping carrier directly
3. Reach out to us within 7 days of the delivery date
We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
⸻
Incorrect Address Policy
Please ensure your shipping address is accurate at checkout.
If an order is returned to us due to an incorrect or incomplete address:
• The customer will be responsible for reshipping fees.
• We are not responsible for orders delivered to incorrectly provided addresses.
⸻
Damaged Items
If your order arrives damaged:
• Contact us within 48 hours of delivery
• Provide clear photos of the damaged item and packaging
• Email: Richmondhealthshop@gmail.com
We will work quickly to resolve the issue.
⸻
Split Shipments
In some cases, your order may arrive in separate packages depending on product availability or warehouse location.
⸻
Contact Information
If you have any questions regarding your shipment, please contact:
Richmondhealthshop
📧 Richmondhealthshop@gmail.com
🌐 Richmondhealthshop.com