I just placed an order, when will it ship?
Please allow 1 business day (Monday- Friday) production time for your order to ship out, average shipping times are 5-7 business days.
Tracking numbers will be updated instantly once the order is processed. 

How do i return my order?

If you need to return your order, please email us at richmondhealthshop@gmail.com. Any returns sent to us without contacting us first is VOID.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.  Please Include the name and order number on the returned parcels.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at richmondhealthshop@gmail.com

How do you ensure the quality of your products? Quality is our top priority. We follow stringent quality control measures at every stage, from ingredient sourcing to final packaging. Our supplements undergo rigorous testing to meet the highest standards for purity and potency.

Can I take your supplements if I have specific health conditions or I'm on medication? It's always advisable to consult with your healthcare professional before starting any new supplement regimen, especially if you have underlying health conditions or are taking medication. They can provide personalized guidance based on your individual health needs

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to richmondhealthshop@gmail.com and we will be happy to assist you in any way we can.